We are seeking a professional, customer-focused Collections Representative to join our team. In this role, you will make outbound calls to customers regarding past-due accounts and upcoming payment obligations. Your primary responsibility is to engage customers in a friendly, respectful manner to understand their situation, discuss payment plan options, and encourage timely resolution. You'll document all interactions accurately, follow established guidelines, and work collaboratively to achieve team collection goals. This position requires strong communication skills, empathy, and the ability to problem-solve while maintaining a positive customer experience.